1. What information do we collect and how?
When you purchase something from our store, as part of the buying and selling process, we may ask you for certain information and you may submit personal data to us (such as your name, phone number, postal address, email address, contact and payment details).
We receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us, registering or accessing an account on our website or querying an order.
We receive, process and store certain information when you visit our website. As with most sites, we use cookies and obtain certain information automatically when your web browser accesses our website. Information automatically received by us includes the internet protocol (IP) address of your computer, your computer, browser, operating system and internet connection details along with purchase history
We receive confirmation that you consent to receive our marketing communications at the checkout process or other avenues on our website. This allows us to send the occasional marketing communication to you (usually via email) although you have the right to revoke this at any time by contacting us or unsubscribing at the bottom of any marketing email you receive.
2. How do we use your information?
We use information that is collected only for the purposes that you are aware of. Data is stored securely in accordance with data protection laws. We use your information to process and deliver your order; by providing your details you are allowing us to pass any necessary details on to our nominated delivery partners to ensure delivery of your order (such as address and contact details). We will provide you with a relevant, reliable and efficient service. Information provided can be used to establish a customer account on our website using information previously provided to us with your consent.
If you opted in to receive our newsletters we may from time to time send you our weekly marketing newsletter by email to the address specified when placing your order.
By placing an order and submitting your data you agree to this use.
3. Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sales@chambersdoors.com or mailing us at: Chambers Doors, Anchor House, Netherhampton Road, Salisbury, Wiltshire, SP2 8RA, UK. If you receive marketing communications via email, you are able to unsubscribe at the end of every email received.
4. Access to information
The Data Protection Act (1998) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
In order to complete your order we may need to disclose some of your information to our delivery partners including but not limited to Royal Mail and Parcel Force along with their affiliates. Your personal information including name, address and contact details will be seen by our team of warehouse packers for the purpose of packing your parcel and checking the items to be dispatched.
5. Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
6. Third-party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
7. Cookies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
8. Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
9. Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
10. Age of consent
We do not knowingly or intentionally collect any information from children under the age of 16. If you are under the age of 16 you may look at our site but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 16 on the Site, we will delete the information from our records.
11. Changes To This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
12. Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer as detailed:
Email: sales@chambersdoors.com
Phone: 01722 437476
Mail: Chambers Doors, Anchor House, Netherhampton Road, Salisbury, Wiltshire, SP2 8RA, UK